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Security.
Last updated: 2026-05-19
Coaches handle some of the most sensitive content their clients ever share. Protecting it is the foundation of everything we build.
Encryption
- TLS 1.3 for all data in transit.
- AES-256 at rest for databases, object storage, and backups.
- Per-tenant row-level security in Postgres.
Access controls
- SSO via Clerk (Google, Microsoft, email + OTP).
- Least-privilege internal access. All production access logged.
- Hardware-key 2FA required for all employees.
AI and data handling
Session transcripts and client notes are processed by our LLM providers under zero-retention contracts. No client data is used to train any model — ours or theirs.
Infrastructure
- EU/UAE-region hosting available on request.
- Daily encrypted backups, 30-day retention.
- Quarterly disaster-recovery drills.
Compliance
- GDPR-aligned data processing. DPA available.
- SOC 2 Type II audit in progress.
- Vulnerability disclosure: security@coppleos.com